A technical expert from the Weihai Division of Shandong Guangda Aviation Service Co., Ltd. (Guangda), a subsidiary of Weihai Guangtai, travelled to Kenya to complete a series of critical tasks. With technical expertise, efficient action, and a strong sense of responsibility, the team won high praise from local clients including Swissport and Menzies, reinforcing the reputation of "Guangtai Service" on the African continent,  writing a new chapter in the story of Chinesemade equipment and dedicated service abroad.

At the Swissport worksite, he quickly installed a canopy, creating a safe environment for subsequent operations. During the delivery training for mobile passenger steps, he used a combination of theory and hands‑on practice to answer client questions in detail, ensuring that operators quickly mastered the equipment performance. Seeing the equipment ran smoothly and efficiently on site, the client gave a thumb-up and said: "Both the product performance and the service response have far exceeded our expectations."

The delivery process had its challenges. During the delivery of a container loader to Menzies, he discovered that bolts on the bridge cylinder balance valve had been damaged during shipping. Faced with this unexpected issue, he quickly developed a solution, using his extensive experience to extract the broken bolts with precision and restore the equipment to full function. The client witnessed the entire process and commented: "the skills of Weihai Guangtai team are truly impressive to solve such a complex problem in such a short time."

From the precise control of belt loaders to the powerful performance of 45-ton aircraft tractors, from the delicate exterior design of airport buses to the thoughtful ergonomics of spacious cabins, every piece of Guangtai GSE delivered came with attentive training and guidance from him.

Amid the global push for green development, Weihai Guangtai continues to provide clients with efficient and environmentally friendly energy solutions. As part of this project, he completed the installation and commissioning of three electric baggage tractors and a 60kW charging station. When the indicator lights first came on, the client said: "This is not only a piece of GSE, but also a commitment to working together toward a sustainable future."

The 33-day effort was a practical demonstration of "customer first", key motion of Guangda. Whether through the hard work of daily maintenance, the persistence of training under the scorching sun, the solving of technical difficulties, or the attention to every service detail, he always put client needs first. As he put it: "A client's smile is our medal."

Till today, Weihai Guangtai equipment has been operating at airports in Kenya, and this experience of cross-border service has become part of the perception of Guangtai as a "trustworthy partner." Looking ahead, Weihai Guangtai will continue to refine its services with dedication, deliver value with sincerity, and bring "good products" and "good service" to a wider world.